NASUTION, Amsyarul Ramadhan; SULIAWATI, Suliawati; HARAHAP, Bonar. Analisis Kualitas Pelayanan terhadap Kepuasan Pasien Menggunakan Metode Customer Satisfaction Index (CSI) dan Potential Gain in Customer (PGCV) UPT Puskesmas Tanjung Morawa Unit Rawat Jalan. Blend Sains Jurnal Teknik, [S. l.], v. 2, n. 3, p. 280–286, 2024. DOI: 10.56211/blendsains.v2i3.440. Disponível em: https://jurnal.ilmubersama.com/index.php/blendsains/article/view/440. Acesso em: 11 may. 2026.