Nasution AR, Suliawati S, Harahap B. Analisis Kualitas Pelayanan terhadap Kepuasan Pasien Menggunakan Metode Customer Satisfaction Index (CSI) dan Potential Gain in Customer (PGCV) UPT Puskesmas Tanjung Morawa Unit Rawat Jalan. Blend Sains J. Teknik [Internet]. 2024 Feb. 19 [cited 2026 May 11];2(3):280-6. Available from: https://jurnal.ilmubersama.com/index.php/blendsains/article/view/440