SIAGIAN, David Pandapotan; ISHARYANI, Muriani Emelda; TOSUNGKU, La Ode Ahmad Safar. Analisis Kualitas Pelayanan terhadap Kepuasan Pelanggan dengan Metode CSI, IPA, PGCV, dan AHP pada PT XYZ. Factory Jurnal Industri, Manajemen dan Rekayasa Sistem Industri, [S. l.], v. 4, n. 3, p. 377–393, 2026. DOI: 10.56211/factory.v4i3.860. Disponível em: https://jurnal.ilmubersama.com/index.php/factory/article/view/860. Acesso em: 1 may. 2026.