SINAGA, Jovanka; TRIANA, N.Neni; SURYADI, Suryadi. Strategi Peningkatan Pelanggan Baru Berdasarkan Customer Experience dan Word of Mouth: Studi Kasus Belakang Rumah Coffee. Factory Jurnal Industri, Manajemen dan Rekayasa Sistem Industri, [S. l.], v. 4, n. 1, p. 83–95, 2025. DOI: 10.56211/factory.v4i1.970. Disponível em: https://jurnal.ilmubersama.com/index.php/factory/article/view/970. Acesso em: 26 jul. 2026.