Sinaga J, Triana N, Suryadi S. Strategi Peningkatan Pelanggan Baru Berdasarkan Customer Experience dan Word of Mouth: Studi Kasus Belakang Rumah Coffee. fact. j. Industri manaj. dan Rekayasa sist. Industri [Internet]. 2025 Nov. 16 [cited 2026 Jul. 26];4(1):83-95. Available from: https://jurnal.ilmubersama.com/index.php/factory/article/view/970