Analisis Penerapan Total Quality Management dalam Pengendalian Cacat Produk pada PT Manufacturing Packaging

Risky Aulia Hafitza; Apid Hapid Maksum; Sutrisno Sutrisno

doi:10.56211/blendsains.v5i2.2003

Authors

Risky Aulia Hafitza Universitas Singaperbangsa Karawang
Apid Hapid Maksum Universitas Singaperbangsa Karawang
Sutrisno Universitas Singaperbangsa Karawang

DOI:

https://doi.org/10.56211/blendsains.v5i2.2003

Keywords:

Cacat Produk; Pengendalian Kualitas; Packaging; SPC; TQM

Abstract

Penelitian ini menganalisis penerapan Total Quality Management (TQM) dalam pengendalian cacat produk pada PT Manufacturing Packaging. Penelitian menggunakan desain studi kasus deskriptif dengan data yang diperoleh melalui observasi proses produksi, wawancara dengan personel produksi dan Quality Control, serta telaah dokumen perusahaan selama 21 Januari sampai 19 Februari 2026. Analisis dilakukan dengan memetakan bukti penerapan terhadap sepuluh unsur TQM dan mengidentifikasi penyebab cacat melalui kategori manusia, mesin, metode, material, lingkungan, dan pengukuran. Hasil menunjukkan bahwa sembilan unsur TQM telah hadir dalam praktik perusahaan, tetapi kekuatan penerapannya tidak merata. Kelemahan utama terdapat pada pendekatan ilmiah, dokumentasi tindak lanjut, dan pemberdayaan karyawan dalam analisis kualitas. Jumlah produk cacat menurun dari 820 unit pada 2024 menjadi 690 unit pada 2025, atau turun 15,85 persen. Namun, angka tersebut menunjukkan perubahan jumlah cacat, bukan defect rate, karena data total produksi tidak tersedia. Penyebab potensial dipetakan dalam diagram fishbone 6M. Data frekuensi per jenis cacat tidak tersedia dalam laporan kerja praktik sehingga Pareto tidak disusun. Perusahaan disarankan menerapkan Statistical Process Control, Pareto, standardisasi data cacat, Quality Control Circle, dan tindak lanjut PDCA yang terdokumentasi untuk memperkuat pengendalian kualitas secara berkelanjutan.

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